Effective Date: Oct 24, 2025
Company: Vendix Inc.
Email: info@vendixcore.com
Phone: +1 (888) 241-8309
Address: 227 W 4th St, 1st Floor #3130, Charlotte, NC 28202
1. Returns and Refunds
We want you to be satisfied with your purchase. If you are not fully happy with your order, you may request a return or refund within 7 days of receiving the product.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original packaging.
- Proof of purchase (order confirmation or invoice) is required.
- Certain items such as personal care or customized products may not be eligible for return.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping fees are non-refundable.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at info@vendixcore.com with photos and order details.
5. Exchanges
We currently do not offer direct exchanges. You may return the product and place a new order.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please contact your bank or credit card provider before reaching out to us.